The recent SecureVideo webinar offered insights into how healthcare providers can enhance their electronic health record (EHR) systems with telehealth capabilities. Hosted by industry experts Josh Hood, Account Executive; Kate Brandis, VP of Operations; and Michelle Dong, Director of Product at SecureVideo, this session touched on an array of technological advancements in virtual healthcare that distinguish SecureVideo in the marketplace.
Trends in Virtual Care
Right now, around 25% of patients are utilizing telehealth services, and that number is projected to increase to 50% by 2030! This shift highlights the expansion of behavioral health services across the U.S. Yet, there are still challenges to overcome, such as integrating EHRs with video conferencing solutions. Josh Hood highlighted that some of the critical challenges are internet connectivity issues and limited service options. There’s also a growing emphasis on prioritizing security and user-friendliness, particularly for the elderly population.
Core Components of EHRs
EHRs are foundational to modern healthcare, offering essential components like patient management via portals that facilitate the capture, storage, and retrieval of information. With clinical charting, providers can document care directly within the system accurately and efficiently. Order entry and management simplify workflows, while secure messaging and alerts enhance communication among teams. EHRs also include billing and reporting features that support the financial and administrative side of care.
Gaps in Telehealth with EHRs
The webinar brought to light that while many EHRs offer telehealth as an add-on, they often lack critical functionalities. Common issues include audio and video problems, challenges with group sessions, and inadequate configuration options, which can impede complex use cases. These gaps highlight the need for supplementary solutions to enhance virtual care experiences.
What is SecureVideo?
Founded in 2012, SecureVideo is a cloud-based telehealth platform designed to complement EHRs. HIPAA-compliant and HITRUST-certified, it offers configurable solutions suitable for small clinics and large hospital systems alike. With API access for seamless EHR integration and 24/7 support, SecureVideo provides a reliable telehealth experience.
In Session Functionality vs Patient Experience
In Session Functionality
SecureVideo offers a next-level experience within sessions with features like breakout rooms and transcription services. It effortlessly supports multi-device compatibility while being able to accommodate up to 300 participants in group sessions! One standout feature is the option for patients to join anonymously, helping with privacy while fostering an open and comfortable environment.
Patient Experience
The platform is browser-based, making access simple with automatic invites and reminders! Patients can effortlessly submit and sign e-documents, such as consent forms, which significantly enhances their experience. Plus, our technical support team is always readily available to assist whenever needed.
Dual Video Engine
SecureVideo’s dual video engine sets it apart from the competition, offering the unique ability to integrate multiple video solutions. Whether you’re leveraging Zoom or SecureVideo’s user-friendly One-Click option, providers can customize their telehealth strategies for various scenarios. This flexibility helps with smooth session transitions and keeps disruptions to a minimum, even when technical challenges arise.
Interpretation Services
This session highlighted how SecureVideo is breaking down language barriers and expanding access to patients by providing on-demand interpretation services in over 240 languages, including ASL. Kate Brandis emphasized that with a user-friendly per-minute billing system, accessing these services is cost-effective and easy to navigate. During your session, you can connect with an interpreter in just minutes by clicking the “Call Interpreter Now” button and selecting your preferred language.
Masked Calling
The masked calling feature enhances privacy by allowing outgoing calls through the SecureVideo dashboard, safeguarding personal phone numbers. Calls can be made directly from the dashboard, which will display the office number on the patient’s caller ID, maintaining professional communication.
Integration Capabilities with EHRs
Michelle Dong, highlighted that the system offers quick EHR integration with messages and automated scheduling, allowing users to create, schedule, and reschedule appointments in the EHR seamlessly. When an appointment is adjusted, it automatically gets canceled, rescheduled, or scheduled in SecureVideo without any manual intervention. Our team will partner with a member of your team to configure HL7 messages, which will ultimately be a quick standup process. For more robust integration, we utilize an API that supports various functions, including scheduling, user management, e-document field data, and session history, which may require some development work.
Supplement Your EHRs Telehealth with SecureVideo
SecureVideo offers a comprehensive suite of features to augment the virtual care capabilities of enterprise EHRs. By addressing current gaps and enhancing user experience, SecureVideo helps healthcare providers deliver exceptional care. Contact us today to learn more about how our features can improve your virtual care experience.