Ensure Your Telehealth Success

SecureVideo combines white-glove support with the highest quality video and the modern telehealth tools your clients expect, giving you an intuitive and custom-branded telehealth system that you and your clients will love to use.

behavioral therapist on telehealth conference

We get it!

At SecureVideo, we understand the unique telehealth needs of behavioral health practitioners.

Support that Makes the Difference

Ensure your and your patients' telehealth success - we're real people who care and are with you every step of the way.

Speak with a live support agent by phone, chat, or email.
With our US-based support standing by 24/7/365, help is available around the clock.

Digitize Your Practice

Let us modernize your practice documents and have your patients complete them online - you can even require them prior to the start of a session.

Paperwork (mandatory or optional) can be assigned and completed online, with secure and binding digital signature options.
Participants arrive in a custom, virtual "waiting room" prior to the session, where they may complete paperwork or make a payment.

Easy Scheduling

Schedule one-time or recurring sessions quickly, elegantly, and simply - by yourself or by your staff.

Support staff may schedule sessions on behalf of providers.
Set recurring sessions for patients/clients that are seen on a regularly scheduled basis.
Assign unique access roles according employee position. (Administrators have full access, while functions and access is limited for other roles.)

Patient Facing-Scheduling

Expand and modernize your practice by offering online scheduling for new and existing patients.

Share a link to a dedicated booking calendar, allowing participants to request a session based on availability.
Participants can RSVP directly from a session invitation. The RSVP status is shown on the host's dashboard in real time.
Add special instructions, policies, or notes to session invitations and reminders.

Your Brand of Telehealth

Give your patients a simple, intuitive, branded experience with your logo, your colors, and your SecureVideo website address.

Customize your account with a logo and brand color palette for consistency.
Create a public listing, with a photo, practice type and specialties.

Automatic Reminders

Reduce No-Shows with automatic patient reminders.

Add special instructions, policies, or notes to session invitations and reminders.
Participants can RSVP directly from a session invitation. The RSVP status is shown on the host's dashboard in real time.

Offer Chat-Based Treatment

Offer your clients HIPAA-compliant Chat Therapy treatment modality using our full-screen Secure Chat.

Chat offers a secure method of communication with participants, and is available before, during, or after a session.
The Chat feature allows for the transfer of files, for security when sending or receiving sensitive information.

Payment Processing

Accept payments online - you can even make payment required to enter a session.

Easily accept credit card payments through several third-party merchants, with no added transaction fees.

The Right Video Connection for You

Choose the best video connection for each session - One-Click for zero-install sessions or Zoom for extreme quality

Choose between Zoom and One-Click for all sessions. Or, choose a Hybrid account, allowing the choice of video platform by session.
In the event of a failure by Zoom or Twilio video engines, customers can switch sessions, thereby ensuring that no sessions are missed.

Simple Note-Taking

Conveniently and securely store your (private) session notes.

Taking notes during or after a session is simple and organized.

Chat with Your Patients Securely

Use our Secure Chat feature to discuss scheduling, treatment goals, or other matters whether your patients are online or offline.

Chat offers a secure method of communication with participants, and is available before, during, or after a session.

Securely Transfer Files

Share documents, imaging, videos, and other files using our Secure File Transfer.

The Chat feature allows for the transfer of files, for security when sending or receiving sensitive information.

Advanced Reporting

Download or automatically integrate session history for auditing, quality assurance, and billing integration.

Detailed reports provide valuable metrics, such as geolocation, connection times, duration, and participant attendance.

Best-in-class security, disaster recovery, and vendor stability

Failure-proof and future-proof your telehealth solution with our best-in-class security, disaster recovery, and vendor stability.

In the event of a failure by Zoom or Twilio video engines, customers can switch sessions, thereby ensuring that no sessions are missed.

HIPAA Compliant

Achieve HIPAA compliance from Day 1.

A Business Associate Agreement is provided within minutes of account setup.
All PHI (Protected Health Information) is encrypted at rest and in transit.
All PHI (Protected Health Information) stored in hardened secure cloud to ensure against data breaches.

Role-Based Security to Optimize Your Practice

Optimize your telehealth operations by assigning roles such as provider, scheduler, billing manager, clinical supervisor, and account administrator.

Assign unique access roles according employee position. (Administrators have full access, while functions and access is limited for other roles.)