SecureVideo’s Virtual Clinic On-Demand feature allows healthcare practices to open their “virtual doors” for patients or clients to request sessions on their time.
For a patient with an urgent need, a smooth, easy to use system is critical to eliminate additional stress in an already tense situation.
Practices that offer On-Demand telehealth services, such as Urgent Care, Crisis Intervention, or others may utilize SecureVideo’s Virtual Clinic to quickly and easily manage incoming session requests from patients that need help right away.
Patients are guided through a process that connects them with assistance as soon as possible.
While waiting for their session request to be confirmed, patients can see how many requests are ahead of theirs (giving them a sense of where they are in line). They’ll see their session accepted in real time, and clinical staff can communicate with them while they’re waiting through a secure chat function.
Customized questions can be added to the session request process so that the provider or staff can view the responses before accepting or assigning the session, such as insurance information, date of birth, etc.
Intake documents can automatically be assigned to the patient while they’re waiting for their session to begin; they may complete and even sign the needed forms online.
Our HIPAA compliant platform ensures secure, reliable, and high quality video conferencing that can be trusted with confidential data and sessions. Get in touch with us today to learn more about our secure telehealth solutions.