Connect with your patients on their terms

Choose highest quality or zero-install video for each visit, with white-glove support for staff and patients, and advanced tools including e-documents, masked calling, and on-demand translators.

We get it!

At SecureVideo, we understand the unique telemedicine needs of medical practices and their staff.

Support that Makes the Difference

Ensure your and your patients' telehealth success - we're real people who care and are with you every step of the way.

Speak with a live support agent by phone, chat, or email.
With our US-based support standing by 24/7/365, help is available around the clock.

Easy Scheduling

Schedule one-time or recurring sessions quickly, elegantly, and simply - by yourself or by your staff.

Support staff may schedule sessions on behalf of providers.
Set recurring sessions for patients/clients that are seen on a regularly scheduled basis.
Assign unique access roles according employee position. (Administrators have full access, while functions and access is limited for other roles.)

Use Your Office Phone Number Anywhere

Return patient phone calls from your mobile phone showing your office number - no more *67 and no more revealing your personal phone number to patients.

Chat with Your Patients Securely

Use our Secure Chat feature to discuss scheduling, treatment goals, or other matters whether your patients are online or offline.

Chat offers a secure method of communication with participants, and is available before, during, or after a session.

Patient Facing-Scheduling

Expand and modernize your practice by offering online scheduling for new and existing patients.

Share a link to a dedicated booking calendar, allowing participants to request a session based on availability.
Participants can RSVP directly from a session invitation. The RSVP status is shown on the host's dashboard in real time.
Add special instructions, policies, or notes to session invitations and reminders.

Digitize Your Practice

Let us modernize your practice documents and have your patients complete them online - you can even require them prior to the start of a session.

Paperwork (mandatory or optional) can be assigned and completed online, with secure and binding digital signature options.
Participants arrive in a custom, virtual "waiting room" prior to the session, where they may complete paperwork or make a payment.

Your Brand of Telehealth

Give your patients a simple, intuitive, branded experience with your logo, your colors, and your SecureVideo website address.

Customize your account with a logo and brand color palette for consistency.
Create a public listing, with a photo, practice type and specialties.

Automatic Reminders

Reduce No-Shows with automatic patient reminders.

Add special instructions, policies, or notes to session invitations and reminders.
Participants can RSVP directly from a session invitation. The RSVP status is shown on the host's dashboard in real time.

Payment Processing

Accept payments online - you can even make payment required to enter a session.

Easily accept credit card payments through several third-party merchants, with no added transaction fees.

The Right Video Connection for You

Choose the best video connection for each session - One-Click for zero-install sessions or Zoom for extreme quality

Choose between Zoom and One-Click for all sessions. Or, choose a Hybrid account, allowing the choice of video platform by session.
In the event of a failure by Zoom or Twilio video engines, customers can switch sessions, thereby ensuring that no sessions are missed.

Securely Transfer Files

Share documents, imaging, videos, and other files using our Secure File Transfer.

The Chat feature allows for the transfer of files, for security when sending or receiving sensitive information.

Advanced Reporting

Download or automatically integrate session history for auditing, quality assurance, and billing integration.

Detailed reports provide valuable metrics, such as geolocation, connection times, duration, and participant attendance.

Best-in-class security, disaster recovery, and vendor stability

Failure-proof and future-proof your telehealth solution with our best-in-class security, disaster recovery, and vendor stability.

In the event of a failure by Zoom or Twilio video engines, customers can switch sessions, thereby ensuring that no sessions are missed.

HIPAA Compliant

Achieve HIPAA compliance from Day 1.

A Business Associate Agreement is provided within minutes of account setup.
All PHI (Protected Health Information) is encrypted at rest and in transit.
All PHI (Protected Health Information) stored in hardened secure cloud to ensure against data breaches.

Role-Based Security to Optimize Your Practice

Optimize your telehealth operations by assigning roles such as provider, scheduler, billing manager, clinical supervisor, and account administrator.

Assign unique access roles according employee position. (Administrators have full access, while functions and access is limited for other roles.)