A patient who wants to book an appointment shouldn’t have to call during business hours and wait on hold to do it. SecureVideo’s Virtual Clinic gives practices a public booking page where patients can request a session based on real provider availability, either scheduled in advance or on demand for more urgent needs, without a single phone call.
How the Virtual Clinic Works
Once enabled, the Virtual Clinic presents patients with a simple booking interface tied directly to a provider’s actual calendar inside SecureVideo. A patient can choose a specific provider or, for practices that prefer it, select a first-available model that routes them to whichever provider has the next open slot. Sessions can be requested well ahead of time for routine visits, or on demand when a patient needs to be seen quickly. Once booked, the visit runs through the same Virtual Waiting Room and E-Documents tools as any other SecureVideo session.
Why This Reduces Administrative Load
Every appointment booked through the Virtual Clinic is one less phone call for front-office staff to answer, one less scheduling conflict to manually resolve, and one less opportunity for a booking error caused by miscommunication over the phone. For practices covered under our who we serve page, particularly high-volume behavioral health and medical practices, this can meaningfully change how much time staff spend on scheduling versus other patient-facing work.
On-Demand Access for Urgent Needs
Not every visit can wait for a scheduled slot. The Virtual Clinic’s on-demand option lets patients request a session immediately when a provider is available, which is particularly useful for practices offering same-day triage or urgent behavioral health support. Rather than a patient calling in and being told to wait for a callback, they can see directly whether a provider is available right now and connect immediately if so.
Configuration Is Flexible, Not All-or-Nothing
The Virtual Clinic doesn’t require a practice to abandon its existing scheduling process entirely. Practices can run it alongside staff-managed scheduling, using the public booking page for certain visit types or certain providers while keeping other scheduling workflows unchanged. Because the configuration possibilities are wide-ranging, most practices work with SecureVideo’s support team or an account manager to set up the version of the Virtual Clinic that fits their specific workflow.
Contact SecureVideo today to learn how the Virtual Clinic can reduce your scheduling workload, or get started with a free trial to see it set up for your practice.