No-shows are one of the most persistent challenges in healthcare. Missed appointments not only impact patient outcomes, but they also disrupt provider schedules and reduce clinic revenue. In telehealth, where convenience is one of the biggest advantages, no-shows can still be a problem, especially if patients forget about their appointment or run into scheduling conflicts.
One simple but powerful way to address this challenge is through automated reminders.
Why Automated Reminders Matter
Patients often juggle busy schedules, family responsibilities, and other appointments. A quick reminder can make all the difference between showing up or missing an appointment. Research shows that automated reminders significantly reduce no-shows by keeping upcoming visits top-of-mind.
How Automated Reminders Work in Telehealth
With SecureVideo, reminders can be automatically sent by email or SMS ahead of scheduled sessions. These notifications can include:
- The date and time of the appointment (with the patient’s local time zone).
- The secure link to join the session.
- Instructions for testing their device or internet connection beforehand.
- Options to reschedule if needed, reducing last-minute cancellations.
By providing all the necessary details in advance, reminders help patients feel prepared and confident about attending their telehealth visit.
Benefits for Providers and Patients
- Fewer No-Shows: More patients attending means fewer gaps in your schedule and better use of provider time.
- Improved Patient Engagement: Reminders reinforce the importance of the appointment and the patient’s role in their care.
- Convenience and Consistency: Automated reminders reduce staff workload while ensuring consistent communication with patients.
Give Your Patients the Nudge They Need
Automated reminders are a small step that delivers big results, helping patients stay on track and providers maintain efficiency.
With SecureVideo, you can reduce no-shows, improve care continuity, and streamline communication all in one platform. Contact SecureVideo today to learn more about our automated reminder features and how they can help your practice.