Telehealth has moved well beyond its role as a pandemic-era necessity. In 2025, virtual care is now a permanent, strategic component of healthcare delivery. It is now one that continues to evolve as patient expectations, provider workflows, and technology advance. While overall usage has normalized its peak in 2020, telehealth remains significantly more prevalent than pre-pandemic levels, with strong patient satisfaction, sustained provider adoption, and rapid global market growth. 

For healthcare organizations, evaluating the future of connected care, understanding current telehealth usage statistics, growth projections, and patient experience trends is critical. This blog will break down essential telehealth statistics for 2025 and what they mean for providers, administrators, and health organizations planning for what’s next.

Telehealth in 2025 at a Glance

Telehealth usage has declined from its pandemic highs. Still, data from federal agencies, provider surveys, and market reports confirm it remains deeply embedded in healthcare delivery–particularly in behavioral health and chronic care management. Patients continue to cite convenience, faster access, and reduced barriers to care as primary drivers, while providers report improved workflow efficiency and reduced burnout when telehealth is used strategically. 

Telehealth in 2025 is no longer an experiment–it is an established, scalable care model supported by policy, technology, and patient demand. 

Current Telehealth Usage Statistics

Who Is Using Telehealth and Why?

As of early 2025, approximately 54% of Americans report having used telehealth within the past year, with mental health services serving as the strongest driver of adoption. Convenience, appointment availability, and reduced travel time continue to shape patient preference, particularly for follow-up visits and therapy sessions. 

Telehealth Usage by Demographics

Telehealth adoption varies significantly by age group. According to FAIR Health data, as of September 2025:

• Adults aged 19-30 accounted for nearly 24% of all telehealth claims in the United States.
• Adults aged 31-40 represented about 23% of telehealth usage nationally.
• Children (0-9) and adults 65 and older consistently represented less than 10% of telehealth claims across most regions.

These trends suggest that younger and mid-career adults–often balancing work, family, and healthcare needs–are driving continued telehealth utilization. At the same time, older populations may still face access or technology barriers. 

Most Common Telehealth Use Cases and Specialties

Telehealth remains most effective when continuity, communication, and access are critical. From the same report from FAIR Health, the top five telehealth diagnostic categories are:

• 62.1% Mental Health Conditions 
• 2.5% Acute Respiratory Diseases and Infections 
• 2.2% Endocrine and Metabolic Disorders
• 2.0% Overweight and Obesity 
• 1.9% Sleep Disorders

According to the American Medical Association, behavioral health leads telehealth adoption by a wide margin. Among physicians:

• 85.9% of psychiatrists reported providing virtual video visits weekly
• 56.9% of psychiatrists used telehealth for more than 20% of weekly visits 

Other specialties with high telehealth utilization include:

• Neurology (32.2%)
• Endocrinology (24.2%) 
• Gastroenterology (20.4%)
• Family and General Medicine (20.1%)
• Urology (18.7%)

These numbers reinforce telehealth’s strength in specialties that benefit from regular follow-ups, chronic condition management, and patient-provider dialogue.

Telehealth Market Growth and Future Projections

The Expanding Telehealth Market

The telehealth industry continues to scale rapidly. According to Yahoo Finance market reports, the global telehealth and telemedicine market maintained a compound annual growth rate of 24.02% between 2021 and 2024. Valued at $128.52 billion in 2024, the market is projected to reach $524.39 billion by 2031. 

This growth is fueled by strong provider endorsement, with 83% of clinicians supporting telehealth use, and high adoption rates in specialties such as psychiatry and neurology. Continued innovation in AI, remote patient monitoring, and value-based care models is further accelerating expansion, according to the National Library of Medicine.

Key Growth Drivers

Several factors are shaping telehealth growth beyond 2025:

• AI and remote patient monitoring are enhancing clinical insight and continuity 
• Reimbursement policy evolution across Medicare, Medicaid, and private payers
• Shift toward value-based care, where outcomes and efficiency matter more than visit volume

Together, these drivers position telehealth as a foundational element of modern healthcare delivery rather than an auxiliary service.

Patient Satisfaction and Engagement Metrics

Are Patients Satisfied with Telehealth?

Research from the National Institutes of Health indicated that telemedicine significantly improved healthcare access during the pandemic, with a notable increase in patient satisfaction scores compared to pre-pandemic benchmarks. Telehealth reduced appointment delays, minimized exposure risks, and improved continuity of care–factors that continue to resonate with patients in 2025. 

Patient Preferences by Age Group 

Satisfaction levels of telehealth utilization vary by demographic:

• Middle-aged to older patients report higher satisfaction, particularly for chronic disease management and reduced risk of exposure.
• Younger patients show slightly lower satisfaction, often citing a preference for in-person interaction. 

These insights suggest that telehealth works best when aligned to patient needs and visit type, rather than used as a one-size-fits-all solution.

Experience Metrics: Access, Usability, and Communication

Urban and metropolitan areas tend to report higher telehealth satisfaction due to:

• Greater provider availability 
• Reduced wait times
• Higher digital literacy 

In contrast, rural areas face challenges related to broadband access, fewer provider options, and lingering perceptions that telehealth is less effective than in-person care. 

This is where ease of use, reliability, and secure communication tools become critical. Platforms designed with intuitive workflows, minimal friction, and clear communication–such as SecureVideo–play an essential role in improving patient confidence and engagement across diverse populations. 

Provider Satisfaction and Workflow Efficiency

Provider sentiment remains strong. In 2025:

• 83% of providers endorse telehealth use
• 75% report that it enables them to deliver quality care

Telehealth has become a routine part of hybrid care models, helping reduce burnout, increase flexibility, and improve scheduling efficiency when implemented thoughtfully.

Key Takeaways for Healthcare Providers

Turning Data Into Strategy

The 2025 telehealth data points to several actionable insights for healthcare organizations:

• Adopt hybrid care models that balance virtual and in-person visits to avoid physician burnout.
• Avoid overreliance on telehealth by grouping appropriate visit types.
• Address barriers such as technology access and regulatory complexity to ensure equitable care delivery.

Invest in Secure, User-Friendly Telehealth Platforms

As telehealth matures, platform quality matters more than ever. SecureVideo supports organizations with an all-inclusive telehealth solution that includes:

• Patient-facing scheduling
• Customizable branding and account configuration
• Advanced session tools and clinical chat
• Secure document sharing and e-docs
• Group sessions and telehealth interpretation
• HIPAA-compliant security and system integrations
• Dedicated customer care

By prioritizing usability and security, healthcare organizations can improve both patient experience and provider efficiency.

Prepare for What’s Next

Looking ahead, SecureVideo is finalizing initiatives for 2026, including:

• AI-assisted capabilities to enhance support and communication workflows
• A new Value Plan structure designed to better align pricing with organizational needs

Providers should also stay informed about evolving reimbursement policies—especially as 90% of physicians expect continued telehealth growth—and emerging technologies such as AI-driven diagnostics, augmented and virtual reality consultations, robotics, and cloud-based patient data integration.

Telehealth Is Here to Stay

The telehealth statistics for 2025 tell a clear story: usage remains strong, market growth is accelerating, and patient and provider satisfaction continue to validate virtual care as a long-term solution. While telehealth has evolved beyond its pandemic role, its future is even more connected, intelligent, and patient-centered.

For healthcare organizations seeking to optimize their virtual care strategy, the focus now shifts from adoption to execution—choosing platforms and workflows that support quality, security, and scalability.

Learn more about how SecureVideo’s HIPAA-compliant telehealth platform can support your virtual care strategy. Schedule a demo today and see how SecureVideo helps healthcare organizations deliver confident, connected care.