As we close out 2025, one thing stands out clearly: healthcare organizations continue to choose SecureVideo because of our unwavering commitment to reliability, security, and a frictionless telehealth experience. This year, we celebrated major wins, welcomed back valued customers, and expanded the capabilities providers rely on every day.
Biggest Wins of 2025
This year was all about reinforcing trust and strengthening customer relationships.
A valued customer returns
CEH rejoined SecureVideo in 2025, reaffirming the stability and performance of our platform and the confidence providers place in us. Their return represents a renewed partnership rooted in trust and service excellence.
Improved customer experience through meaningful feedback
We continued to collect and take action on NPS insights to elevate the overall experience, stronger onboarding, more self-service options, and better visibility into platform use. These improvements contributed directly to higher customer satisfaction and retention.
A more seamless onboarding process
We introduced a self-service onboarding video to help customers get started faster and more independently, reducing the time and effort required to train new staff.
Key Accomplishments That Made an Impact
2025 marked significant progress in strengthening the platform and supporting the needs of providers nationwide:
- Achieved HITRUST certification, demonstrating top-tier security and compliance
- Maintained continuity of care during a global Zoom outage, thanks to OneClick’s rapid failover capabilities
- Introduced a Telehealth Tuesday educational content series to support evolving virtual care models
- Expanded interoperability through new faxing partnerships with Lane and Fenestrae
These achievements reflect our focus on resilience, security, and continuous improvement.
New Features and Enhancements in 2025
Throughout the year, we released updates that made SecureVideo more intuitive, secure, and efficient for clinical teams:
- “Join This Session” access for schedulers
- Quick-access icon for session usage reports on the dashboard and calendar
- BOT protection to safeguard virtual front doors
- HITRUST-driven security enhancements:
- Increased minimum password length to 15 characters
- Reduced failed login attempts to 10
- Exportable session notes for improved documentation and workflows
- Internal performance improvements across the platform
Each enhancement was designed to simplify administration while protecting the integrity of care.
Looking Ahead to 2026
While we are finalizing several new initiatives for next year, we are already laying the groundwork for:
- AI-assisted capabilities to enhance support and communication workflows
- A new Value Plan structure to align pricing and features more closely with organizational needs
- Additional programs designed to reward and recognize customer referrals
More details will be announced as these initiatives progress, but the direction is clear: smarter efficiencies, stronger partnerships, and continued investment in the provider and patient experience.
Thank You for Using SecureVideo
To our customers, partners, and community, thank you for your trust and collaboration in 2025. Every improvement we made this year was inspired by your commitment to delivering care without barriers. We look forward to continuing to support you in 2026 and beyond, as we innovate and evolve together.