Language should never be the reason a patient doesn’t get the care they need. For providers seeing patients who speak a language other than English, or who are Deaf or hard of hearing, arranging an interpreter for an in-person visit has always taken extra planning. SecureVideo brings that same access directly into a telehealth session, with remote interpretation available in more than 240 languages and dialects, as well as American Sign Language.
How Interpretation Works Inside a Session
A provider can bring a live interpreter into an ongoing session with the same One-Click technology used for zero-install video visits, meaning the interpreter joins without requiring the patient or provider to leave the call or set up a separate connection. The interpreter functions as an additional participant in the session, translating in real time so the conversation flows the way it would with an in-person interpreter present.
Because this runs through the same advanced session tools as the rest of a SecureVideo visit, the interpretation stays within the platform’s HIPAA-compliant environment rather than routing through a separate, unsecured service.
Why This Matters Beyond Compliance
Language access isn’t just a nice-to-have. For a meaningful share of patients, it’s the difference between an accurate diagnosis and a miscommunication that affects the quality of care they receive. Practices covered under our who we serve page, including universities, medical practices, and behavioral health providers, use interpretation services to reach patients who would otherwise need to bring their own interpreter or delay care until one could be arranged.
For ASL specifically, this removes a barrier that many Deaf and hard-of-hearing patients face regularly, where finding a provider able to accommodate an interpreter on short notice can be difficult even for routine visits.
Where Interpretation Fits Into a Broader Telehealth Strategy
Interpretation services work alongside the rest of SecureVideo’s medical practice tools, including the Virtual Waiting Room and E-Documents, both of which can also support multiple languages for a patient’s paperwork ahead of a visit. Together, these features mean a non-English-speaking patient’s entire visit, not just the conversation itself, can be handled in the language they’re most comfortable with.
Universities in particular have found this useful for international student populations, where a single health center may need to support students speaking dozens of different languages across a single semester.
Getting Started
Providers can request an interpreter for an upcoming session directly from their SecureVideo dashboard, with no advance contract or per-language setup required. Support is available around the clock for providers who need help arranging interpretation on short notice.
Contact SecureVideo today to learn how interpretation services can help your practice reach every patient, regardless of language, or get started with a free trial to see it in action.