Most telehealth platforms will tell you they are HIPAA compliant, and that claim is true of SecureVideo as well. But HIPAA compliance is a baseline, not a ceiling. SecureVideo holds HITRUST certification, a security standard that goes further than HIPAA alone requires, and it is one of the reasons practices with the most sensitive workflows choose our platform over a general-purpose video tool.
What HITRUST Actually Certifies
HITRUST is a security framework that requires an organization to demonstrate, through independent assessment, that its safeguards meet a rigorous and specific set of controls, not just a general commitment to protecting data. Where a Business Associate Agreement establishes a shared legal responsibility for protected health information, HITRUST certification verifies that the technical and administrative controls behind that agreement actually hold up. This includes areas covered under our advanced session tools, such as encryption in transit and at rest, auditing systems, intrusion prevention, and multifactor authentication.
Why We Pursued It
SecureVideo pursued HITRUST certification because one of our customers needed a partner that could meet that standard, and it turned out to be an opportunity to raise the bar for our entire customer base rather than a one-off accommodation. Practices that work with larger health systems, insurers, or government contracts increasingly encounter HITRUST as a requirement rather than a preference, and having the certification in place means those practices don’t have to choose between the partner they want and the compliance bar they have to clear.
How This Is Different From What Competitors Offer
Many telehealth and general video conferencing tools can point to encryption and a signed BAA. Far fewer can point to independent HITRUST certification. That distinction matters most for practices in medical, behavioral health, or institutional settings where a security review is part of vendor selection, not an afterthought. When a practice’s compliance or IT team asks pointed questions about how patient data is actually protected, HITRUST gives them a specific, verifiable answer rather than a general assurance.
What This Means Day to Day
For most providers, HITRUST certification works quietly in the background. It doesn’t change how a session is scheduled or how a video call connects. What it does change is the confidence a practice can offer its own patients and its own compliance team that the platform behind their virtual visits has been independently verified, not just self-reported.
Contact SecureVideo today to learn more about our HITRUST certification and the security standards behind every session, or get started with a free trial to see the platform for yourself.