At SecureVideo, we pride ourselves on delivering top-tier telehealth services that not only meet but exceed the expectations of our customers. Recently, one of our long-time enterprise clients rejoined us after a brief period away, and their story highlights the undeniable value of SecureVideo’s comprehensive telehealth platform.
A Long-Standing Relationship
For five years, this enterprise customer trusted SecureVideo for their telehealth needs. They appreciated our commitment to high-quality service and seamless telehealth experiences. However, after a period of growth and exploration, they decided to experiment with other video conferencing platforms like Zoom and Google Meet, opting to use video engines directly.
Despite their loyalty to SecureVideo, they felt using platforms with more mainstream recognition and the promise of easier integration with their systems.
Return to SecureVideo Telehealth
After four to six months of using Zoom and Google Meet for telehealth, the customer reached out to SecureVideo again. They realized that the ease of use and convenience these platforms offered couldn’t replace the specialized services that SecureVideo provides. Here’s why they came back:
1. Support & Customer Service
One of the major reasons for their return was the unparalleled customer support SecureVideo offers. Unlike other video platforms, SecureVideo is tailored for telehealth, and we provide real-time, dedicated support whenever needed. Our customers aren’t just another ticket in the system, they are a priority. This personal touch was something our client missed during their time away.
2. E-Documents and Session Notes
SecureVideo also offers unique features that other platforms simply don’t – like e-documents and session notes. E-documents are digital forms that enable patients and providers to complete necessary paperwork before or after a session, directly within the platform. This feature not only streamlines the workflow but also ensures that everything is stored securely for compliance purposes.
Session notes are an equally valuable addition, enabling providers to easily document their observations, treatment plans, and other relevant session details immediately after each telehealth appointment. This feature saves time, ensures accuracy, and enhances patient care by maintaining a clear, comprehensive record of every interaction.
3. Connectivity and Ease of Access
Another significant reason for their decision to come back was the consistent stability of SecureVideo. With generic meeting platforms, our customer encountered challenges with joining telehealth sessions for both patients and providers. Telehealth is all about ease and reliability, and issues with connectivity can lead to frustrating delays that impact both patients and clinicians.
SecureVideo’s robust infrastructure ensures seamless, uninterrupted video consultations, whether on desktop, tablet, or mobile. Our clients can always count on us to provide stable, high-quality video sessions, backed by responsive support.
Experience the SecureVideo Difference
This enterprise customer’s experience is not unique. Many others who initially tried broader video platforms have come back to SecureVideo, recognizing the difference that a telehealth-specific platform makes. From comprehensive support to custom features like E-Documents, session notes, and reliable connectivity, SecureVideo has proven itself as the gold standard in telehealth for organizations that prioritize patient care, operational efficiency, and stability.If you’re currently exploring alternatives or having difficulties with your telehealth solution, we encourage you to experience the SecureVideo difference. Our team is here to ensure you have the tools, support, and reliability you need to offer the best possible care to your patients. Reach out today and see how we can help you elevate your telehealth services.