Telehealth has opened the door to more accessible care, but not every patient has access to high-speed broadband. For individuals in rural areas, underserved communities, or households with data caps, video can sometimes feel out of reach. To deliver equitable care, providers need flexible workflows that support patients regardless of bandwidth.
Offer Alternatives Beyond Full Video
If a patient struggles to maintain a video connection, switching formats can protect the continuity of care. Options like audio-only sessions or a phone call paired with SecureVideo’s encrypted chat can keep communication flowing while reducing bandwidth requirements.
Prepare Patients with Low-Bandwidth-Friendly Tools
Sharing pre-visit forms, intake details, consent, and payment instructions through e-documents allows patients to complete essential steps offline, minimizing the pressure on the live session. Clear instructions on what to expect (and what to do if connection drops) builds confidence before the appointment begins.
Build a Smooth Fallback Plan
When video does freeze or disconnect, clinicians should have a backup plan ready: whether that’s transitioning to audio, asking the patient to disable the camera temporarily, or switching to a phone continuation of the session. The goal is simple, ensure care isn’t interrupted.
Delivering Inclusive Telehealth
Telehealth is most powerful when it works for everyone. By planning for low-bandwidth environments and using SecureVideo’s flexible communication options, providers can expand care access while keeping sessions smooth, secure, and patient-centric. Talk to our team today to learn more.