Telehealth continues to make care more convenient and accessible, but not every patient feels comfortable with technology. For older adults or those new to virtual care, uncertainty can lead to stress, delays, or missed appointments. A supportive onboarding approach that has a guide, helps ensure every patient has a positive telehealth experience from the start.
What a Patient-Onboarding Guide Should Include
A simple, patient-friendly guide can walk patients through the basics before their appointment. It can explain the type of device they can use, how to check audio and video, and the importance of a stable internet connection. It can also offer practical tips like choosing a quiet, private space and having medications or assistive devices nearby. Including a plan for what to do if a connection drops prevents panic and keeps care on track. And if digital forms or online payment are part of the process, clear instructions help avoid last-minute confusion.
How It Improves the Telehealth Experience
When patients arrive prepared, visits start on time, anxiety is reduced, and providers can focus on care rather than technical troubleshooting. A good onboarding guide builds confidence, supports better communication, and reinforces that virtual care is designed to be secure, easy, and accessible for everyone.
How SecureVideo Helps
SecureVideo offers built-in tools that support this readiness, including a connectivity test before joining the session, direct browser access (no app required), and secure digital forms patients can complete from any device. With thoughtful communication and the right technology in place, providers can empower every patient to feel ready for telehealth. Talk to our team today to get started.