When it comes to telehealth, protecting patient data isn’t just good practice; it’s the law. HIPAA and other privacy rIn telehealth, trust and accuracy begin before the visit even starts. One of the simplest yet most important steps in any virtual appointment is verifying patient identity. While it may seem routine, confirming who you’re speaking with safeguards both your patients and your organization.
The Importance of Patient Verification
When care moves online, the opportunity for error increases. Mistaken identity can lead to incorrect documentation, miscommunication, or even improper treatment. Verifying the patient’s name, date of birth, and another unique identifier, such as address, phone number, or the last four digits of a medical record number, ensures that the correct records are used and the right person receives care.
Beyond accuracy, identity verification also plays a critical role in HIPAA compliance. Confirming who’s on the other side of the screen helps protect sensitive health information and ensures that patient data remains confidential throughout the encounter.
Build Confidence and Trust
Taking a moment to verify identity also demonstrates professionalism. It reassures patients that your telehealth process is secure, reliable, and consistent, especially for those new to virtual care. This small step can make a big difference in patient confidence and satisfaction.
Identify Patients on Your Telehealth Appointments
Make identity verification a consistent part of your pre-session workflow. Create a short checklist or script that every clinician follows before starting the visit. With SecureVideo, providers can rely on a platform designed to support secure connections, compliance-ready workflows, and a seamless patient experience.
A few seconds of verification can prevent major errors and protect what matters most, your patients. Talk to our team today to learn more.