One of the simplest, but most often overlooked, steps providers and patients can take is to keep their software updated. Whether it’s your telehealth platform, video conferencing app, or the device you’re connecting from, updates are critical for a smooth and secure virtual care experience.
Why Software or Computer Updates Matter
Software updates do more than just introduce new features. They often include important security patches that protect your system from cyber threats, as well as performance improvements that reduce lag, improve video quality, and ensure compatibility with the latest devices. In a healthcare setting where sensitive patient information is shared, failing to update your software can create unnecessary risks.
Benefits of Updating Telehealth Software and Platforms
- Enhanced Security: Updates close vulnerabilities that could expose protected health information (PHI).
- Improved Reliability: New versions are designed to fix bugs and reduce the chance of session disruptions.
- Better Compatibility: Updates ensure smooth operation with new devices, browsers, and operating systems.
- Access to New Features: Updated platforms often introduce new tools to improve both patient and provider experiences.
Best Practices to Update Telehealth Software
- Enable automatic updates on your telehealth platform and devices whenever possible.
- Regularly check for updates if automatic updates aren’t available.
- Restart your devices after updates to ensure changes are fully applied.
- Educate patients and staff about the importance of keeping their own devices up to date to minimize session issues.
Keep Your Telehealth Software Current
Keeping your telehealth software and devices updated is a quick but powerful step in protecting your patients and improving your virtual care experience. Think of it as routine maintenance for your digital healthcare practice, just like you wouldn’t skip updating medical equipment, you shouldn’t skip updating your technology.
At SecureVideo, we’re committed to providing a platform that is safe, reliable, and always up to date. Our system is built to ensure your telehealth sessions run smoothly, so you can focus on what matters most, patient care. Learn more about our SecureVideo telehealth platform and get started today.