SecureVideo’s Recent Release Notes: Greater Resilience & Improved Usability

The SecureVideo team is proud to announce the latest updates to our telehealth platform, which were released at the end of 2023. This past quarter, we focused on enhancing platform resilience and usability to ensure that our users experience seamless, uninterrupted telehealth sessions. Among our noteworthy enhancements is the introduction of a video failover feature, which ensures telehealth session continuity in the event of a widespread outage. With various other usability improvements, we’re committed to making our telehealth platform more intuitive and user-friendly for both patients and providers. 

New Failover Capability for Greater Resilience & Performance 

In our continuous effort to ensure the optimal performance and reliability of our platform, we are thrilled to introduce our new failover feature. This feature significantly enhances the resilience of our system by instituting a quick and efficient method to shift to an alternative video platform in the event of an unexpected system outage with our service providers.

  • Video Failover Switch: The video failover switch is a crucial component of this feature. It enables us to swiftly change the video platform our users are launching, minimizing interruption to services and maintaining the quality of user experience even during emergencies. Read the full release here.
  • Redundancy for SMS Notifications: Another critical aspect of this feature is the addition of a new carrier for SMS notifications. This serves as a redundancy to our existing carrier, ensuring the continuity of our communication channels in any situation. Moreover, we’ve established a failover to seamlessly switch between carriers as required, providing an additional layer of reliability to our services. 

Feature Enhancements for Better Usability 

We have made various improvements to our platform to enhance overall usability for both patients and providers. These include:

  • Event Visibility: We have introduced a new feature called the ‘Participant Meeting Events’ page in the Session Usage Reports. This addition allows users with appropriate permissions to access detailed information about invites, reminders, RSVPs, and bounce backs, all within a 30-day timeframe. The information is presented with separate panels for each participant, allowing you to view their name, connect code, and a log of every notification or RSVP that was sent, along with the corresponding email or SMS and its timestamp. 
  • New Display Name Field: The latest update includes a new option to enable a “Display Name” field. In addition to the participant’s name, this allows hosts or schedulers to enter a specific label for participants during sessions or chats. When in a group session, it ensures that other participants see the designated label instead of the host’s contact name; for example, the full contact name may be “Jane Doe”, but the participant could appear as “Jane”, or “J.D.” in the session itself. This option may be enabled by an account administrator.
  • Close Chat Window Confirmation: A confirmation modal has been implemented to prevent unintentional closures of Clinical Chats. This improvement aims to inform users about the consequences of closing their Chat window and minimize accidental closures.
  • Prevent Accidental Branding Loss: A confirmation modal has been added to prevent accidental losses when attempting to “Turn Off Branding.” Now, users will receive a message confirming the consequences of turning off the Branding feature, along with clear instructions on how to proceed. 
  • Calendar View for Patients: Now, registered public (patient) users who have created an account through the Virtual Clinic have the ability to view their session(s) through the Calendar view when logged in.
  • Add Individuals or Contact Groups: The placeholder text on the “Add Participant” field that appears when scheduling a session now serves as a reminder to users about the option to add either a Contact Group or an individual participant.
  • SSO Support: We have introduced a new API functionality that allows for Single Sign On using an External ID instead of a SecureVideo user ID to streamline the authentication process and provide a more seamless experience for users.
  • Unarchive Contacts: There is a new feature that allows you to restore and bring back Contacts that may have been previously archived in the past. 
  • Improved Overbooking Warnings: Now, the option to display the overbooking modal has been expanded to include manually created sessions in addition to Virtual Clinic requests. Furthermore, we have introduced a standard option that allows platform users to choose whether to display the overbooking warning.
  • Added Option to Join a Zoom-Based Session: By default, Zoom sessions will now come with the additional option for participants to join via web (without installing the Zoom application). This makes the process of entering a session very smooth for the participant. However, joining via web does restrict the participant’s ability to share their screen or annotate; if these meeting features are necessary for your session, you may consider changing this setting to “Use installed client only” in your account options.

SecureVideo: Raising the Standard for Telehealth Solutions in 2024

As we implement significant upgrades and enhancements to SecureVideo, we solidify our dedication to offering a powerful and user-friendly telehealth solution that caters to the changing requirements of our esteemed user community. Our intention is for these enhancements to improve your experience, simplify processes, and enable you to provide exceptional remote care to your patients.

Contact the SecureVideo team today to learn more about our telehealth services and discover how we can help you elevate your practice in 2024.