How Reliable Telehealth Features Lead to Better Care Outcomes

Technology has become an integral part of the healthcare industry, and for good reason. More specifically, telehealth allows for more convenient and efficient care delivery. However, one major challenge with implementing technology into healthcare is potential technical issues when using the tool. This can lead to sessions being disrupted or even canceled altogether. That’s why SecureVideo provides comprehensive features that mitigate the risk of having to end a telehealth session early or encountering difficulties. In this blog, we will go over all of these features and how they lead to better care outcomes for both patients and providers.

SecureVideo: Reliable Telehealth Solutions for Better Care Outcomes

SecureVideo is a telehealth platform that is convenient, easy to use, and reliable. We understand that in order to provide the best care possible, technical risks should be mitigated to the fullest extent. Struggles with technology can hinder care and cause undue frustration on both ends. By minimizing disruptions during telehealth calls, a stronger line of trust is established between the patient and provider.

Investing in a telehealth solution like SecureVideo will enable more reliable and stress-free care with comprehensive features such as video engine fallback, disaster recovery, and Distributed Denial of Service (DDoS) Protection. Let’s take a look at these features more in-depth:

Video Engine Fallback

What is it?

The video engine is the heart of any telehealth solution. It’s what makes it possible to have a live video conversation between two or more parties. With our video engine fallback feature, users will experience a seamless transition between video engines in the event of a technical issue. This means that if there is a problem with Zoom, for example, the session host can easily switch to One-Click without any disruption for the participant. Having this feature gives users a way to successfully connect back to their session if there is an issue with one of the video engines.

The Benefits

If a session is interrupted or fails to connect, the provider can quickly switch from Zoom to One-Click, which doesn’t require any installation and may be more successful. This fallback option can prevent providers from having to cancel sessions with patients or clients. They can then refer their participants to SecureVideo’s support for assistance with installing Zoom ahead of the next session.

Disaster Recovery

What Is It:

SecureVideo’s disaster recovery features ensure that our customers’ data is always safe and accessible. In the event of a disaster, our Recovery Time Objective (RTO) guarantees that service will resume within 10 minutes. With our sub-second  Recovery Point Objective (RPO), users can rest assured that they will lose little to no data in the event of a disruption. Our robust disaster recovery plan ensures that our customers can continue to receive care as usual, no matter what happens.

The Benefits:

Disaster recovery is an important part of a telehealth platform’s infrastructure. By having a plan in place, the telehealth vendor can ensure that patients will experience minimal disruptions in their care. The benefit for providers is peace of mind, which comes from being able to trust the telehealth vendor in the event of a disaster. With quick recovery times, patients can continue receiving care quickly and effectively.

DDoS Protection

What Is It?

DDoS, or Distributed Denial of Service, refers to a targeted attack on a server that results in disrupted service. According to service providers such as Verizon, 60% of all security incidents today are DDoS attacks and telehealth is unfortunately no exception. The average attack can cost thousands per hour to rectify, as well. SecureVideo’s infrastructure is protected by Cloudflare’s 100 Tbps network, which has blocked some of the largest Distributed Denial of Service (DDoS) attacks in the history of the internet.

The Benefits:

DDoS protection services can help keep telehealth services up and running in the event of an unforeseen disruption. By protecting networks from malicious traffic, these services can help ensure that patient care is not disrupted. This can be critical for hospitals and other healthcare providers who rely on telehealth services to provide care to patients. Having DDoS protection in place can help protect these vital services from being disrupted by a cyberattack.

SecureVideo: HIPAA Compliant Telehealth that Actually Works As You Expect It to

Technology is an important part of telehealth, but it’s not the only thing that matters. Reliability is key when it comes to a better telehealth experience. Your Telehealth solution should only come with some of the most robust features available and they should be able to  mitigate the risk of having to end a telehealth session early or encountering technical issues. With SecureVideo, both patients and providers can trust that their session will go as planned. Get in touch with our team today to learn more about how we can help you improve your telehealth experience with our reliable features.