Urgent Care Use Cases

Videoconferencing can increase efficiencies and revenue for Urgent Care facilities. However, adoption of this technology has been limited because of the workflow requirements for urgent care facilities. SecureVideo solved these challenges. Using our Urgent Care platform, patients can request consults from your public-facing website or patient portal. We offer a flexible payment system so you can collect fees before the consultation if needed.

GENERAL PUBLIC

SCHOOLS

NURSING HOMES

HEALTH PLAN MEMBERS

TREATMENT FACILITIES

TRANSLATORS

SecureVideo Solution

Patients Request On-Demand

When patients need to meet with a provider ASAP, time is of the essence. Allow your patients to request a session On-Demand when they need it.

Patients Request Future Sessions

Patients create a complimentary account and can request scheduled sessions with a provider based on their availability. Providers can accept, deny or send counterproposals.

Flexible Payment System

Create and manage different services with different payment amounts. Patients can be required to pay before the session; have the option to pay after the session; or they can not pay at all.

Providers Receive Notifications Instantly

Every logged-in provider in the queue is notified when a patient sends an On-Demand request. The notifications are removed when a provider accepts.

How It Works

*New patient requests an appointment through the website; is asked to provide information to proceed.

REQUESTING A PROVIDER

– Provide a unique URL to let new and returning patients request sessions from home.

– For on-site visits, facility staff can easily request sessions from off-site providers on behalf of a patient.

– One touch click to Request and Join accepted sessions.

– Device Licensing available. A dedicated device removes the need for individual (non-host) logins, and allows for multi-user access.

CUSTOM CONFIGURATIONS

– Account Administrator(s) customize Provider Queues and applicable services.

– System lets providers toggle their availability, determining whether they receive session requests.

– Flexible payment logic. Determine a custom amount based on the service and choose whether to automatically charge before a session (with the capability to manually edit).

GET SUPPORT 24/7

– All support agents are U.S. based.

– Comprehensive 24/7/365 technical phone support when you need it.

– Both you and clients have full access to our phone line, email and online chat.

– Complimentary system onboarding.

 

Phone: (888) 540-2829
Email: [email protected]

Premium Features Added to This Use Case

Provider Queuing

Patient Queuing

API Integration