Customer Care with SecureVideo

Video Conferencing platforms like Zoom were built to serve a very wide customer base, whereas SecureVideo had telehealth in mind from the ground up. That means features that a healthcare professional would value are built right into SecureVideo. From online paperwork to automatic reminders, the features you’ll enjoy in SecureVideo will make you feel like we “get” you. And in the event you need a little help along the way, our high-touch support will have your back.

We pride ourselves on our ability to configure the platform for any use case! SecureVideo’s clients include behavioral health practices, hospitals, health systems, primary care physicians, neurology practices, counselors, social workers, dental groups, and more. We encourage any healthcare professional that wants to offer quality telehealth visits to consider us as your partner.

One of our core values is providing excellent support, so that you have a successful experience with our platform. Our support team is here to help, and can be reached by phone 24 hours a day, 7 days a week. Additionally, we offer support via live chat and email during business hours. Plus, our support team is not only here for you, but for your participants as well! This way, if they need any technical assistance, they can reach out to us for help rather than the burden being on you. We’ll handle the support so that you can focus on care!

Yes, you are connected to a live person when calling our 24-hour support line, and our live chat function is always answered by a live team member as well. We understand that the first priority is getting you or your participants connected to your session, and our team is standing by to help.