Celebrate Telehealth Awareness Week 2025 with SecureVideo
Telehealth Awareness Week (TAW) is an initiative launched by the American Telemedicine Association (ATA), taking place this year from September 14th to the 20th, 2025. This annual event unites healthcare professionals, patient advocates, solution providers, policymakers, and hospitals to celebrate the role of telehealth in today’s care delivery. Telehealth Awareness Week is a time to […]
Suicide Prevention Month: How SecureVideo Supports Hope, Access, and Mental Health Care
Every September, we observe Suicide Prevention Month, a time to raise awareness, reduce stigma, share resources, and reaffirm our commitment to supporting mental health. At SecureVideo, we believe in the power of connection, and in this month especially, we reflect on how telehealth and video-based solutions can help save lives. What Suicide Prevention Month Represents […]
Telehealth Tuesday: Regularly Update Your Software
One of the simplest, but most often overlooked, steps providers and patients can take is to keep their software updated. Whether it’s your telehealth platform, video conferencing app, or the device you’re connecting from, updates are critical for a smooth and secure virtual care experience. Why Software or Computer Updates Matter Software updates do more […]
Telehealth Tuesday: Close Unnecessary Apps & Notifications
When you’re in a telehealth session, every second counts, for both providers and patients. The quality of the interaction depends not only on stable technology but also on minimizing interruptions and safeguarding sensitive information. One often overlooked best practice is closing unnecessary apps and silencing notifications before starting your session. Why Closing Apps and Programs […]
Telehealth Tuesday: Break Down Language Barriers with Interpretation Services
Clear communication is the foundation of effective healthcare. But what happens when patients and providers don’t share the same language? Misunderstandings during telehealth visits can create frustration, compromise care, and even impact outcomes. That’s why SecureVideo offers built-in interpretation services to bridge the gap and ensure every voice is heard. Live Interpretation, Just a Click […]
Telehealth Tuesday: Be Mindful of Time
In telehealth, respecting time is just as crucial as providing quality care. Starting and ending your sessions on time helps build trust and creates a positive experience for your patients. Here’s why being mindful of time matters and how it can improve both patient and provider experiences. Why Time Matters How to Keep Your Sessions […]
Telehealth Tuesday: Confirm Appointments in Advance
Confirming appointments in advance is crucial for both providers and patients. Sending reminders a day or two before the scheduled visit ensures that everyone is on the same page and fully prepared for the consultation. In this week’s Telehealth Tuesday, we’ll explore why appointment confirmation is vital and how it benefits the overall telehealth experience. […]
Telehealth Tuesday: Offer Multiple Communication Options
One key factor of telehealth is to consider how you communicate with patients. While video consultations remain the cornerstone of telehealth services, it’s essential not to overlook the variety of ways patients may prefer to interact with their healthcare providers. Offering multiple communication options, including chat, email follow-ups, and phone calls, can significantly enhance patient […]
Customer Story: Why SecureVideo Won Back an Enterprise Customer
At SecureVideo, we pride ourselves on delivering top-tier telehealth services that not only meet but exceed the expectations of our customers. Recently, one of our long-time enterprise clients rejoined us after a brief period away, and their story highlights the undeniable value of SecureVideo’s comprehensive telehealth platform. A Long-Standing Relationship For five years, this enterprise […]
Telehealth Tuesday: Maintain Eye Contact
One often overlooked aspect of virtual consultations is eye contact. While it may seem like a simple task, maintaining eye contact during a telehealth session can significantly enhance patient engagement and communication. Here’s why it’s so important and how to make it happen. Why Eye Contact Matters in Telehealth When patients interact with their healthcare […]