The Telehealth Virtual Waiting Room: What It Is and How It Benefits Both Patients and Providers
Telehealth has exploded in popularity in recent years. This is due, in part, to the many benefits that it offers both patients and providers. One of the most important aspects of a successful telehealth session is a smooth and efficient patient check-in process. SecureVideo’s Virtual Waiting Room tool was created with this specific need in […]
Why Behavioral Therapists Need to Go Digital
In light of the increasing prevalence of depression, anxiety, and substance use disorders, the demand for behavioral therapists is rising at a rapid pace. According to the Substance Abuse and Mental Health Services Administration (SAMHSA), one in four Americans has a severe mental illness. It is estimated that by 2025, the U.S. will have a shortage of over 236,000 […]
Release: Session duration, activity download, and plan updates
This article covers many changes made in the last few months. We’ve received many requests on capturing session duration, and were very pleased to release this as a feature! Account admins can now view session duration along with other session history. We’ve also made it easier to track monthly session activity by making session count […]
Release: Mobile Friendly, Add to Calendar, and Scheduling for Others
We always try to stay busy at SecureVideo, but we have been REALLY busy the last few months, and will be implementing the fruits of our labor late in the evening tonight…but we’re just too excited to keep it to ourselves for one more day. Mobile Friendly Makeover The first thing you’ll probably notice is our brand […]
24/7 support and other upgrades
We’re working on some big projects (spoilers: one of them is about giant changes for your tiny devices!), but we’ve got a mini-release to keep things fresh. 1. The first isn’t code-related, but it’s such a beautiful change, we’ll be trumpeting it everywhere we can. SecureVideo’s support team is now available around the clock by […]
Release: Android Phone Support, Session Recordings, and Windows Desktop Sharing
This article covers our latest deploy as well as another recent deploy, so it has several major updates we’re really excited about. 1. One such update is support for Android phones! If your device is running Android 4.0.3 and up, you can now use SecureVideo on the go from your phone. 2. Another upgrade that […]
Mini-release: Customized Time Zones
We’re happy to announce another feature: customized time zones! Now you can send session invitations and reminders to your participants with the correct time and date for them, even if they are in a different timezone than yourself. This will be a convenient feature for our mental health and healthcare providers that are licensed in […]
Desktop sharing, notifications, and SecureVideo getting started guide
We have another bundle of new changes, with one feature especially for Windows users: desktop sharing! Previously only a feature for hosts using a Mac computer, hosts on a Windows computer will now also be able to share an entire screen, and resize as needed. For more information, please see our support center article, How […]
Mini-release: new tabs and updated pages
It’s that time again! This mini-release mostly consists of updating our web content. We are hard at work on some larger projects (such as session recordings), but a bit of housekeeping never goes amiss. One thing that you may have noticed is that we have combined a few tabs together, to free up space on […]
Text messaging, contacts management, and other upgrades
It’s been a busy month at SecureVideo, and we are thrilled to roll out this deploy. One change we’ve really looked forward to is opening our E-Documents feature to all PLUS accounts in addition to Enterprise accounts. This will make it easier for hosts to securely send and receive Statements of Understanding, Releases of Information, […]