In telehealth, respecting time is just as crucial as providing quality care. Starting and ending your sessions on time helps build trust and creates a positive experience for your patients. Here’s why being mindful of time matters and how it can improve both patient and provider experiences.
Why Time Matters
- Respecting the Patient’s Schedule
Patients rely on your session timing, especially if they have other commitments throughout their day. Starting on time and sticking to your allotted session ensures that they don’t feel rushed or neglected. It also minimizes the chances of back-to-back appointments running late, ensuring that everyone receives the attention they need when it’s their turn. - Establishing Professionalism
Just like in-person visits, time management shows professionalism. When you respect the patient’s time, you signal that you value their appointment and are committed to providing excellent service. - Reducing Patient Stress
For many patients, especially those with chronic conditions or in need of regular follow-ups, healthcare appointments can be stressful enough without worrying about delays. By keeping your sessions on time, you help ease their anxiety, allowing them to feel more confident in the care they are receiving.
How to Keep Your Sessions on Track
- Set Expectations Early
Make sure both you and the patient are aware of the session’s expected start and end time. Consider sending a reminder prior to the session, which not only reassures the patient but also helps ensure both parties are prepared for the consultation. - Stick to the Agenda
Having a clear agenda for each session will help you stay on track and ensure all necessary topics are covered. If new issues arise during the consultation, you can address them briefly and suggest scheduling a follow-up session if needed. - Use Time Management Tools
Utilize features like timer notifications to keep an eye on how much time is left in the session. Some telehealth platforms, including SecureVideo, offer tools that can alert both the patient and the provider when the session is nearing its conclusion, allowing you to wrap up without rushing. - Plan for Follow-ups
If you find yourself running over time, it’s important to let the patient know you may need to schedule another appointment to continue the conversation. By proactively suggesting a follow-up, you show that you are committed to addressing all of their concerns without compromising quality care.
Keep Telehealth Appointments on Schedule with SecureVideo
Time management is an essential skill in telehealth. Being punctual and respecting the patient’s schedule enhances the overall telehealth experience, reduces stress, and builds lasting trust. By ensuring your sessions run on time, you’re not just keeping the day on track, you’re providing care that truly reflects professionalism and consideration.
Talk to us about how SecureVideo can help optimize your virtual appointments!