We’re happy to announce another feature: customized time zones! Now you can send session invitations and reminders to your participants with the correct time and date for them, even if they are in a different timezone than yourself.


This will be a convenient feature for our mental health and healthcare providers that are licensed in multiple states, or other account holders with customers in multiple timezones. For updated instructions on how to schedule a session, please see this support center article. If you are an API customer or interested in our HIPAA-compliant videoconferencing API, you can see the updated methods for creating sessions here and managing participants here.


  • We increased the limit for company names to 50 characters, and the limit on subdomains to 35 characters.

Got questions, comments, or suggestions for future changes? Let us know in the comments or by email, support[at]securevideo[dot]com!…

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UPDATE: As of Chrome Version 35.0.1916.153 m, this issue has been fixed.

If you have a Windows 8 or 8.1 computer, you may have an issue launching our videoconferencing app from Chrome, especially if you have recently updated to Chrome Version 35.0.1916.114. (Not sure what your version is? Try this site: http://whatversion.net/chrome/)

This update has affected Chrome’s ability to launch applications on some Windows 8 and Windows 8.1 computers, because the protocol handling request is not registering within Chrome. (For the technically-curious, you can find the bug report in the Chromium Google Code project.) This doesn’t seem to affect all Windows 8 and 8.1 users, but enough that if you’re having an issue using Chrome, we suggest switching to another browser until the fix is released (which is currently assigned to Version 35.0.1916.150).

However, if you would really like to continue using Chrome, we have some instructions for manually fixing this issue on your computer.…

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We have another bundle of new changes, with one feature especially for Windows users: desktop sharing! Previously only a feature for hosts using a Mac computer, hosts on a Windows computer will now also be able to share an entire screen, and resize as needed. For more information, please see our support center article, How do I share my screen?.

We have also added desktop notifications for Firefox and Safari users (previously only available on Chrome). For more information, please see the article, How do I enable/disable popup notifications?.

For users interested in an easy-to-print reference, we have created a Getting Started Guide PDF and added it to our website’s Support tab. This guide shows the basics of using our system: scheduling, starting, and ending sessions, making adjustments to video/audio settings, and an overview of how invitees will enter a session. You can still find the same (and even more) information in our Support Center, but we hope this resource will make it even easier to hit the ground running with SecureVideo.

The last big change is that we’ve added an integration for Authorize.net buy now buttons; for more information, see this support center article.

Other changes:

  • We added a pop-up alert if a host tries to send a reminder to a participant within 99 minutes of the last reminder, warning of a duplicate reminder.
  • We modified the error that appears when an incorrectly formatted phone number is entered for a participant, to confirm that it needs to be 10 digits long and include the area code.

Got questions, comments, or suggestions for future changes? Let us know in the comments or by email, support[at]securevideo[dot]com!…

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