An unbelievably simple telehealth experience.

SecureVideo offers an affordable complete end-to-end telehealth solution for healthcare organizations of any size.

The right features for the best care.

Customer Care

With our US-based support standing by 24/7/365, help is available around the clock.
Speak with a live support agent by phone, chat, or email.

HIPAA & Security

A Business Associate Agreement is provided within minutes of account setup.
All PHI (Protected Health Information) is encrypted at rest and in transit.
All PHI (Protected Health Information) stored in hardened secure cloud to ensure against data breaches.
Assign unique access roles according employee position. (Administrators have full access, while functions and access is limited for other roles.)

Scheduling & Notifications

Customizable with your brand's colors and logo, the dashboard manages all telehealth sessions and monitors activity.
Support staff may schedule sessions on behalf of providers.
Telehealth sessions can accommodate small or large groups of participants.
Export sessions to an external calendar managed by Apple, Google, Yahoo, or Outlook.
Set recurring sessions for patients/clients that are seen on a regularly scheduled basis.
Participants can RSVP directly from a session invitation. The RSVP status is shown on the host's dashboard in real time.
Add special instructions, policies, or notes to session invitations and reminders.

Advanced Session Tools

Paperwork (mandatory or optional) can be assigned and completed online, with secure and binding digital signature options.
Participants arrive in a custom, virtual "waiting room" prior to the session, where they may complete paperwork or make a payment.
Easily accept credit card payments through several third-party merchants, with no added transaction fees.
Make a phone call directly from your dashboard by using a verified phone number. SecureVideo “masks” the source of your call, keeping your personal phone number private.
Taking notes during or after a session is simple and organized.
Chat offers a secure method of communication with participants, and is available before, during, or after a session.
The Chat feature allows for the transfer of files, for security when sending or receiving sensitive information.
In-session features like screen sharing, whiteboard, and remote screen control are available.
Record directly to your computer for no additional cost, or store your recorded sessions securely with Cloud Recording for additional storage fees.

Hybrid Video Engines

Choose between Zoom and One-Click for all sessions. Or, choose a Hybrid account, allowing the choice of video platform by session.

Account Customization

Customize your account with a logo and brand color palette for consistency.
Create a public listing, with a photo, practice type and specialties.
Detailed reports provide valuable metrics, such as geolocation, connection times, duration, and participant attendance.

Advanced Scheduling

Share a link to a dedicated booking calendar, allowing participants to request a session based on availability.
The virtual clinic allows participants to request to be seen on-demand, mirroring a "walk-in" type of practice.

System Integration

EMR/EHR/Patient System Integration

Allow your providers and patients to single sign-on from your portal into SecureVideo. Synchronize telehealth scheduling with your EHR/EMR/PM system. Import telehealth session documents or billing data into your EHR. Seamlessly integrate our best-of-breed telehealth application into your own product or internal application. The state-of-the-art, comprehensively documented RESTful SecureVideo API makes these integration cases, and many others, quick and simple to implement.
Mirth Connect is used by thousands of organizations to solve even the most complex EMR integration problems. SecureVideo offers full support for extremely rapid scheduling integration using SIU-12, SIU-13, SIU-14, and SIU-15 HL7 messages where customers can complete their integration project in a matter of days. Our API also supports document integration back into the EMR using Mirth Connect.
In the Age of Telehealth, surpass your competition by supercharging your EHR, EMR, or Practice Management product with SecureVideo's best-of-breed telehealth offering. Your developers will find the SecureVideo API to be reliable, highly performant, and easy to work with. Your customers will love your world class telehealth capabilities.
While our API follows a standard, state-of-the-art, easy-to-implement RESTful pattern, if you require customization or integration beyond the scope of your development capabilities, SecureVideo can tailor a professional services engagement where we create an efficient and effective solution for your organization.

Reliability

In the event of a failure by Zoom or Twilio video engines, customers can switch sessions, thereby ensuring that no sessions are missed.
The SecureVideo application and all customer data are deployed across multiple physical AWS data centers. Our tested and validated Recovery Time Objective (RTO) is 10 minutes, with a sub-second Recovery Point Objective (RPO).
SecureVideo is a pioneer in the telehealth industry, serving tens of thousands of providers since 2012. Our company is positioned with great strength in all aspects of our business, and will continue to provide world-class service and support to its customers many years into the future.
SecureVideo's infrastructure is protected by Cloudflare's 100 Tbps network, which has blocked some of the largest Distributed Denial of Service (DDoS) attacks in the history of the internet.

Medical Cart

SecureVideo's medical cart software integrates medical devices such as general exam cameras, blood pressure cuffs, stethoscopes, vitals monitoring devices, otoscopes, ECGs, and dermascopes into the telehealth encounter.
Providers take complete control of their sessions by performing all connection and diagnostic actions on the patient side of the telehealth session. Remote Session Control is ideal for correctional facilities and any other solution which seeks to limit system interaction by the patient.
Our device license enables an "always on", single touch entry into a session. It's perfect for emergency department specialist consults, remote care facilities, and community-to-regional hospital triage who need to avoid any delays or extra clicks on the patient side.
Perfect for long-term care facilities, public spaces, and correctional facilities, our hardened, tamper-proof kiosk can be securely bolted to a fixed platform, and can allow remote session control of the patient end by the provider.
Need a telehealth-integrated blood pressure cuff, stethoscope, vitals monitoring, otoscope, ECG, and/or dermascope in a mobile, securely packaged rugged briefcase? Implement remote triage and home health care capability with our device-enabled luggable.